Fast, friendly support from the Quantum. Open a request in under a minute and follow it every step of the way.
Already reached out? Check where your request stands.
Three steps from "something's wrong" to "all sorted".
Fill in a short form with your name, email and a description of the issue. Pick a category and priority so it reaches the right person.
You'll receive a ticket reference straight away. Keep it handy: it's your key to checking progress at any time.
Our team picks it up, replies on the ticket and marks it resolved once you're happy. You can reply any time to add details.
Choose a topic to start a request in the right place.
No. Anyone can submit a request using just a name and email address. Accounts are for people who want a dashboard showing all of their tickets in one place.
Use the "Track a ticket" form with your ticket reference (for example TKT-000123) and the same email address you used when you submitted it. You can also add replies there.
The more detail the better: what you were trying to do, what happened instead, and any error messages. Choose a priority that reflects how much the issue is affecting you.
Submit a new request mentioning the earlier one and we'll link them up.
Our team is ready to help.
Quantum Helpdesk